Our subscriptions are recurring order programs. By signing up for the program, you allow Taro to process your order automatically unless you explicitly skip or pause the program. The card on file will automatically be used to place an order and in case the payment fails we will try to inform the customer but we can not guarantee an order.


Skip week

The subscriber can opt to skip or “not receive” their weekly Taro Tiffin subscription package by Choosing “Skip” option from their account. Deadline to skip week is every Friday 11:59 AM (PST) for delivery on upcoming Monday.

  • There is no charge for skipping the weekly box prior to the deadline. The subscriber can “skip” and “unskip” the meal unlimited times prior to the deadline. 
  • Once the deadline has passed, subscriber’s card will be charged with the price of the meal.
  • All cancellations after the deadline are non-refundable
  • In case, subscriber is having technical difficulties while trying to skip/unskip they can report the issue at support@tarobites.com


Item Selection
Taro will have a default recommended selection every week. The subscriber can modify their selection before the cut-off time defined above every week. In case, the subscriber doesn't change their selection, the default selection will be sent.


Pricing

Service fees and Delivery fees are applicable at the same rate as any other Taro order. Subscriber will also be able to see the price of the meal by logging into their Taro account.


Pausing or Cancelling a Subscription

Subscription can be paused or canceled anytime from “My Account” page. Subscribers can also write to support@tarobites.com to request cancellation or pause the subscription. 


Allergen Information

Taro tries its best to highlight allergen information with regard to most common allergens. However, this information is provided by the independent restaurant or caterer from whom the food is sourced, and Taro is not responsible for the accuracy of the information. In most cases, the food may be prepared in the same kitchen and using the same equipment that’s used to prepare other allergens and contaminants even if the allergen is marked as being absent from the food. Consumers are requested to check with their doctor before partaking any of the meals in case of any doubts.


Reheating instructions

The subscriber is responsible for reading and following reheating instructions provided by the chef.


Delivery policy

Standard Taro delivery policy applies to all Taro Tiffin orders

http://blog.tarobites.com/delivery-cancellation-policy/