How do I place an order?
To place an order through our website: Visit www.tarobites.com Scroll to the day you want to order for, and you will see all the chefs who are cooking...
Wed, 19 Jul, 2017 at 5:27 PM
My address can not be found
We rely on Google's address detection to find addresses. Sometimes, if the address is a new address, Google is unable to geocode it correctly. In such ...
Wed, 19 Jul, 2017 at 5:31 PM
Is my credit card safe?
We take security seriously and use Stripe for payment processing and your card number and other sensitive information is stored directly on Stripe and never...
Wed, 19 Jul, 2017 at 5:34 PM
Is there a delivery fee?
Yes, delivery fee varies by chef and zip code. Once you enter your address on the order confirmation page, you will be able to see the delivery fee.
Wed, 19 Jul, 2017 at 5:36 PM
Can you provide me a shorter delivery window?
Unfortunately, the actual delivery times may vary depending on the routes for the day, so we can not provide a shorter delivery window at this time. If you ...
Wed, 19 Jul, 2017 at 5:37 PM
Can I request for a specific delivery time?
We do not have a mechanism to request a specific delivery time at this time. All the food is brought in cooler bags, so we can leave it at the porch, with y...
Wed, 19 Jul, 2017 at 5:39 PM
How do I change the items on my order?
At this time, we can not modify orders (we're working on it!). However, until the cut off time for any order, all orders are fully cancellable without ...
Wed, 19 Jul, 2017 at 5:40 PM
When can I order from any chef?
Menus are published up to a week ahead on the app. You can order up to a day in advance from most chefs. Some chefs also offer same day delivery. Meals ca...
Wed, 19 Jul, 2017 at 5:45 PM
Do the chefs provide a pickup option?
We do not provide a pickup option at this time.
Wed, 19 Jul, 2017 at 5:46 PM
I need to be somewhere else. How can I cancel my order?
You can submit your cancellation request on support portal Until the cut-off time, all order cancellations get a full refund Until the morning of deliv...
Thu, 20 Jul, 2017 at 11:36 AM